Your privacy is important to us. This Privacy Policy explains what personal information 24 ph collects when you use our platform, how we use and protect that information, and what rights you have as a player in the Philippines. Please read this page carefully before registering or using any part of the site.
24 ph is an online gaming and entertainment platform operated for players based in the Philippines. Our platform provides access to live casino games, sports betting, casino-style games, and bingo, all accessible via mobile browser in Philippine pesos. When you register an account or use any feature of the platform, you are interacting with 24 ph as the data controller responsible for your personal information. We are committed to handling your data with care, transparency, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. If you have any questions about how we handle your data, you can reach our support team at [email protected] at any time.
When you register on 24 ph, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect copies of government-issued identification documents and proof of address. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — we do not store full card numbers or banking credentials directly. We also collect technical data such as your IP address, device type, browser information, and session activity logs to ensure the security and proper functioning of the platform.
The personal information we collect is used exclusively to operate, maintain, and improve the 24 ph platform for players in the Philippines. Specifically, we use your data to verify your identity and age, process deposits and withdrawals, provide customer support, detect and prevent fraud or unauthorised account access, and comply with our legal and regulatory obligations. We may also use your contact details to send you important account-related notifications, such as security alerts or updates to our terms and policies. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of any optional communications at any time by contacting our support team. All data processing activities are carried out on a lawful basis as defined under the Data Privacy Act of 2012.
24 ph uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for the platform to operate — these include session cookies that keep you logged in and security cookies that help protect your account. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use the 24 ph platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.
We do not sell, rent, or trade your personal information to any third party under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors, identity verification providers, and IT infrastructure partners — but only to the extent necessary for them to perform their services, and always subject to strict data protection agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in connection with the prevention or investigation of fraud and other illegal activities. Any third party that receives your data is contractually obligated to handle it securely and in accordance with applicable Philippine privacy law. We will never share your data with advertisers or data brokers.
Protecting your personal information is a top priority for 24 ph. We implement industry-standard technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. We regularly review and update our security practices to address emerging threats and maintain the highest standards of data protection.
As a player in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by 24 ph. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion or blocking of your personal data in certain circumstances, the right to object to the processing of your data for specific purposes, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data privacy rights.
We retain your personal information for as long as your account is active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be retained for a longer period in accordance with anti-money laundering regulations and other applicable laws. When your data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise it. If you close your account, we will begin the data retention review process and inform you of the applicable retention periods. You may contact our support team at any time to ask about the specific retention period that applies to your personal data.
24 ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you have any concerns about changes to this policy, please contact our support team at [email protected] or visit the FAQ page for more information.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will assist you promptly.
Learn More in FAQFor any privacy-related queries or to exercise your data rights, reach our team directly.
Log In to Your AccountQuick answers to what Filipino players ask most about data privacy on 24 ph.
At 24 ph, protecting your personal information is as important as delivering a great gaming experience. We follow the Data Privacy Act of 2012 and apply industry-best security practices so you can play with confidence on our Philippines platform.
Have more questions? Our FAQ page covers everything from account security to responsible gaming tools available to all Filipino players.